CLEANING TIME LLC
Residential & Vacation Property Cleaning Services
(804) 684-1664 • (917) 864-8210 • cleaningtime@qualityservice.com
Virginia Beach, VA

PRIVACY POLICY & TERMS AND CONDITIONS
Effective Date: March 31, 2026

Welcome to Cleaning Time LLC. By engaging our residential and vacation property cleaning services, you agree to the following Privacy Policy and Terms and Conditions. Please read them carefully before scheduling or authorizing any service.

PART ONE: PRIVACY POLICY

1. Information We Collect
   In the course of providing our services, Cleaning Time LLC may collect the following personal information:
   Full name, address, and contact information (phone number and email)
   Property access information, including alarm codes and key arrangements
   Scheduled service dates, times, and special cleaning instructions
   Payment information including amounts due and payment method preferences
   Notes regarding property conditions, supply needs, and special requests communicated via text, email, or written instructions
2. How We Use Your Information
   We use the information we collect solely to:
   Schedule, coordinate, and carry out your cleaning appointments
   Communicate service-related updates, rescheduling needs, or concerns about your property
   Process payment for services rendered
   Maintain internal records of services performed and property conditions noted during visits
   Comply with applicable legal and contractual obligations
3. Access to Your Property
   Any access to your property granted to Cleaning Time LLC is solely for the purpose of performing the agreed-upon cleaning duties at the scheduled times. We will only allow qualified individuals contracted by us to access your property. Any other use or access beyond the scope of the agreed cleaning services may be considered unauthorized and is strictly prohibited.
   Key codes, alarm codes, and access credentials provided by you will be kept confidential and will only be shared with personnel directly performing services at your property.
4. Information Sharing
   Cleaning Time LLC does not sell, rent, or share your personal information with third parties, except:
   With cleaning staff directly employed or contracted by us who require the information to carry out your service
   When required by law or in response to a valid legal process
   To protect the rights, safety, or property of Cleaning Time LLC, our staff, or our clients
5. Data Security
   We take reasonable measures to protect your personal information from unauthorized access or disclosure. Physical records are securely stored, and digital records are access-controlled. If you believe your information has been compromised, please contact us immediately at (804) 684-1664.
6. Data Retention
   We retain your information for as long as necessary to provide ongoing services and to satisfy any legal, accounting, or reporting obligations. You may request deletion of your personal data at any time by contacting us in writing.
7. Your Rights
   You have the right to:
   Request access to the personal information we hold about you
   Request corrections to inaccurate or incomplete information
   Request deletion of your personal data, subject to any overriding legal obligations
   Withdraw consent for data use, with the understanding that this may affect our ability to provide services
8. Changes to This Privacy Policy
   We reserve the right to update this Privacy Policy at any time. Clients will be notified of material changes via email or written notice at least 14 days before they take effect.

PART TWO: TERMS AND CONDITIONS

1. Services Provided
   Cleaning Time LLC provides residential and vacation rental property cleaning services. Services include, but are not limited to:
   Kitchen cleaning: counters, stovetop, microwave, appliances, cabinets, floors
   Bathroom sanitization: toilets, showers/tubs, sinks, mirrors, floors, and trash removal
   Bedroom cleaning: bed making, linen changes (if linens are provided), vacuuming, and dusting
   Living, dining, and common areas: dusting, vacuuming or mopping, organizing, and glass cleaning
   Entryways, hallways, and staircases: sweeping, mopping, and general tidying
   Laundry area, utility rooms, screen porches, decks, and garage/exterior areas as agreed
   Specific scope of services for each visit will be determined by the agreed cleaning checklist and any special instructions provided by the client or managing property company.
2. Scheduling and Work Hours
   Our standard workdays are Monday through Friday, 8:00 a.m. to 6:00 p.m. We operate from a set schedule and recommend a consistent day and time for each cleaning to ensure efficiency and reliability for both parties. Weekend or after-hours availability may be arranged on a case-by-case basis.
3. Rescheduling and Cancellations
   We understand that scheduling conflicts arise. To reschedule or cancel an appointment, please contact us as soon as possible by phone, text, or email. We ask for a minimum of 24 hours’ advance notice to avoid a cancellation fee.
   Cancellations with less than 24 hours’ notice: a $50.00 cancellation fee may be charged
   Lockout fee: if we arrive at a confirmed appointment and are unable to access the property, a $50.00 lockout fee applies
   We will make every effort to provide adequate notice if we need to reschedule on our end.
4. Access to the Property
   By scheduling services, you authorize Cleaning Time LLC and its contracted personnel to access your property at the agreed time for the sole purpose of completing the cleaning duties outlined in the service agreement. Only qualified individuals contracted by Cleaning Time LLC will be permitted to enter your property.
   If your property has a security alarm, please provide us with the disarm code and any other access instructions in advance. We will secure and re-arm the property upon departure.
5. Bed Making and Linen Standards
   For vacation rental properties, our bed making standards follow the property management requirements provided to us. Standard guidelines include:
   King, Queen, Full/Double beds: made with provided sheets; towel sets left on the bed as specified
   Twin beds: made with provided sheets; one towel set left on the bed
   Top bunks: comforter neatly folded at foot of bed; sheets and towel set left in plastic wrapping on bunk
   Trundle beds and sofa beds: not made; sheets and towel sets left in plastic wrapping nearby
   Pool towels provided as specified by property management instructions
   If any linens are missing or unavailable, we will notify the responsible party (inspector or office) and wait for delivery before completing the beds. Clients are responsible for ensuring adequate linen supply.
6. Property Condition Reporting
   Our staff are trained to observe and report the following conditions discovered during cleaning:
   Safety concerns requiring immediate attention
   Items requiring repair or maintenance
   Missing or damaged items needing replacement
   Evidence of pets, pest activity, guest damage, or excessive cleaning needs
   For vacation rental properties serviced under a property management company, all maintenance issues must be reported through the designated reporting system (e.g., SieberTracker App) or by calling the maintenance line as directed.
7. Standard Property Presentation
   For vacation rental properties, Cleaning Time LLC will adhere to the standard property appearance guidelines as outlined by the managing property company. This includes, but is not limited to:
   Thermostat set to 74°F in summer (74°F if a guest check-in is expected; 80°F if no check-in) or 65°F in winter (60°F if no arrival)
   Blinds fully down and open; drapes at least half open; entry light on to welcome guests
   All food items, spices, and unauthorized cleaning chemicals removed from the property
   All doors and windows securely locked upon departure
   Starter kits staged by the kitchen sink; kitchen towel sets left on the counter
   Vacuum cleaner canister or bag emptied
   Remote controls placed near their corresponding appliances
   Lost-and-found items bagged, labeled, and returned to the office
8. Payment Terms
   Payment is due at the time of service unless otherwise agreed in writing. We accept the following payment methods:
   Cash
   Personal or business checks
   Credit or debit cards
   Bank transfers (ACH or wire)
   Credit/debit card on file, charged after service approval
   Unpaid balances may be subject to late fees or suspension of service. If you dispute a charge, please contact us within 5 business days of the service date.
9. Satisfaction Guarantee
   We are committed to delivering high-quality cleaning services. If you are not 100% satisfied with our work for any reason, please contact us immediately at (804) 684-1664. We will make every effort to resolve your concern, return to correct any deficiency, or provide an appropriate refund of the cleaning fee.
   If a client or property inspector finds that our cleaning is unsatisfactory, we will return to the property to complete the job at no additional charge. We reserve the right to send an alternative team member to rectify any deficiencies if the original cleaner is unavailable; in such cases, payment may be adjusted accordingly.
10. Sick Policy
    The health and safety of our clients and staff is a priority. If you or members of your household are ill with a contagious illness (such as influenza, COVID-19, chicken pox, or similar), we kindly ask that you contact us to reschedule your cleaning until you are well. We will extend the same courtesy to you — our staff may call in sick to protect your household.
11. Liability
    Cleaning Time LLC will take reasonable care with your property and its contents at all times. However, we are not liable for:
    Pre-existing damage, wear, or deterioration discovered during cleaning
    Items damaged as a result of being left in an unsafe or unstable position prior to our arrival
    Loss or damage caused by circumstances beyond our reasonable control, including but not limited to acts of nature, theft by third parties, or pre-existing mechanical failure
    Any damage caused by our staff must be reported to us within 24 hours of the service date. We carry appropriate insurance coverage and will work with you in good faith to address any valid claims.
12. Miscellaneous Items and Chemicals
    Unless otherwise instructed by the client or property manager:
    All food items, spices, and open consumables will be discarded
    All cleaning chemicals, detergents, and pesticides not authorized by the client or property owner will be removed
    Grocery bags, old magazines, and newspapers will be discarded
    Lost-and-found items will be bagged, labeled, and returned to the appropriate office or client
13. Governing Law
    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Virginia Beach, Virginia.
14. Amendments
    Cleaning Time LLC reserves the right to amend these Terms and Conditions at any time. Clients will be notified of material changes in writing or by email. Continued use of our services after the effective date of any amendment constitutes acceptance of the updated terms.

If you have any questions regarding this document, please contact us:
Phone: (804) 684-1664 / (917) 864-8210
Email: cleaningtime@qualityservice.com

© 2026 Cleaning Time LLC. All Rights Reserved.